Refunds & Exchanges Policy
By placing an order, you confirm that you have read, understood and accepted these following policies
DO YOU HAVE A REFUND POLICY, RETURN OR EXCHANGE POLICY?
At Komize, we want you to cherish our products as much as we do, which is the reason we stand behind our products' quality and assure our workmanship 100%. We have low return rates and we are proud of the top-notch products that we offer. In any case, every once in a while, items might be damaged during shipping. If an item arrives and is defective, broken, or otherwise not in usable condition, first we will attempt to replace that item for you without any additional cost. If we are unable to offer a replacement due to lack of supply, we will instead offer a refund.
At the time you place an order, you will be asked to confirm all the details regarding the item's size, design, spelling, etc. We will only accept the return on products which were shipped out by us and if the item is faulty due to an error(wrong item or damaged item). Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, address, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt/shipping label, proof of purchase and proof of defective items.
Please be informed that you have to pay the return shipping fee. Please contact our support team via Support@komize.com for more information. Our policy lasts 5 days from arrival date. Beyond those 5 days, the order will be considered as being accepted by the customer and No replacement, exchange or reimbursement may take place.
MAY I GET REFUND OR EXCHANGE MY ORDER?
Although items for sale on our store are final sale, we are more than happy to accommodate refunds on all products that arrive defective, broken, or otherwise not in usable condition. Customers will be asked for proofs of the defective item and the shipping label of the order. Products being returned for a refund due to defect must be unworn/unused, in their original condition and be sent back with their original packaging.
All orders will be shipped to the exact address that you provide. If the order is sent to an incorrect address provided by customer, we will not issue a refund.
As mentioned above, at the time you place an order, you will be asked to confirm all the details regarding the item's size, design, spelling, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, address, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.
HOW DO I CLAIM A REFUND OR EXCHANGE?
To claim a refund on an item as specified above, the first thing you need to do is contact us at Support@komize.com within 72 hours of receiving your order. Our policy lasts 5 days from arrival date. If 5 days have gone by since you received the item, unfortunately, we cannot offer you a refund or exchange.
Sometimes we do not require you to return the damaged item to us in order to receive a replacement, so it's important that you contact us first.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@komize.com
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN OR EXCHANGE?
You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because unfortunately we cannot be responsible for lost returns.
Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.
- WHEN WILL I RECEIVE MY REFUND OR EXCHANGE?
A full refund (or a replacement product) will be issued after we have received, inspected and confirmed that the returned products meet the qualifications to be refunded or exchanged.
- MAY I MAKE A REFUND OR EXCHANGE WITHOUT CONTACTING YOU OR GETTING AN RMA?
No. You must contact us prior to sending your return.
Please note that refunds for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.
- HOW MAY I CONTACT YOU?
You may contact us by e-mail at Support@komize.com, and we will reply to you within 72 hours.
- CAN I CANCEL AN ORDER?
Because we process our orders at the warehouse at the end of every day, if you want to cancel an order you have just placed, please notify us within 6 hours from purchasing time of the same day. If you contact us to cancel your order later than this, it may have already been sent to the warehouse for processing and shipping, at which point we may be unable to cancel the order. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation. You may send any cancellation requests via email to Support@komize.com.
Full refund only applies to switching orders at the same or higher value. Once you place new orders, our system will automatically cancel old orders and refund 100%.
Occasionally an item is sold out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you via email and you will be refunded in full.
WHERE DO YOU SHIP FROM?
Komizeworks very closely with top global merchants from all over the world to source and curates the most unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending product, this way, you don't have to drive around to retail shops, search thousands of different websites to price compare and get ideas...think of us as a one-stop shop destination for the most popular products. :) Because of this, your order can be shipped anywhere from US, China, Tibet, India, Vietnam etc. via our partnership with USPS.
ORDER & TRACKING
When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information within 6 hours from purchasing time of the same day. After that, your order will be processed for stocking, packing and shipping and this normally takes 5-10 working days. When this is completed, you will receive a Shipping Confirmation email.
Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.
Orders from the US: Delivery date and time are approximately 2- 4 weeks from shipping date (depending on how strict the Customs in your State is).
Orders from outside the US: Delivery date and time is approximately 4 -6 weeks from shipping date (depending on how strict the Customs in your Country is).
How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
Can I change my shipping address after placing an order?
Please be advised that in very small instances, we can change your shipping address within the next 6 hours of your orderwithin the same day. However, any long than that, your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.
When will my order arrive?
All items in store take 5-10 working days to process. And depending on your location, can take 2-6 weeks to be delivered since your order is processed. Once the order has shipped, we will email your tracking information on the next day as tracking information becomes available 24-48 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
What do I do if I have missing items in my order?
If something is still missing, please contact us immediately at Support@komize.com
If I order multiple products, can they be shipped in the same package?
To reduce shipping delay for our valued customers, all products are shipped individually as soon as they are processed for shipping in our warehouse.
SHIPPING & CUSTOMS
When will my order be processed?
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 5- 10 working days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Please contact us if you do not receive tracking confirmation after 5 working days from the day you completed your payment.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Is my order eligible for free shipping?
Free shipping can be applied to orders that are part of our free shipping promotions excluding discounted, sale, and oversized/overweight products. Your order will be shipped using economy shipping.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 5 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and shipping label(s). We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 14 working days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit, refunds will be sent to the card-issuing bank within 7-10 working days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.